Merrimack Customer Service Professional
3 weeks ago
Fidelity Investments is a leading financial services company dedicated to helping individuals and families achieve their long-term financial goals. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and building trust with our valued clients.
**Estimated Salary:** $52,500 - $72,000 per year, based on location and experience.
**Key Responsibilities:**
- Answer inbound phone calls from clients, addressing their concerns and resolving issues in a timely and professional manner.
- Develop skills in areas such as trade requests, money movement, and online support.
- Work closely with colleagues to share knowledge and best practices, and to drive continuous improvement in customer service delivery.
**What We Offer:**
- A competitive salary and bonus structure, with opportunities for growth and advancement.
- A comprehensive benefits package, including health insurance, dental insurance, vision insurance, disability insurance, paid time off, commuter benefit program, backup dependent care, charitable match, concierge services, wellness program, and fitness reimbursement.
- Ongoing training and development opportunities to enhance your skills and knowledge.
**Fidelity's Hybrid Working Model:**
We blend the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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