Customer Service Coordinator
24 hours ago
Innovative Scientific Solutions at Thermo Fisher Scientific
We empower our customers to make a positive impact on the world by delivering innovative scientific solutions that accelerate discovery and drive advancement. Our team is passionate about bringing new ideas to life, solving complex problems, and creating meaningful connections with our customers. Join us in shaping the future of science and making a difference in people's lives.
About the Role
We are seeking an experienced Work Order Specialist to join our Unity Lab Services team. This role will be responsible for performing work order processing, vendor escorting, and customer communication. The successful candidate will possess excellent customer service skills, be detail-oriented, and have strong technical expertise. They will work closely with our supervisors and team members to ensure seamless execution of our services and deliver exceptional results.
Key Responsibilities
• Process work orders within Computerized Maintenance Management System (CMMS) to lead work orders and assets by making updates, requesting changes, routing workflows, crafting new workflows, etc.
• Schedule daily work, build daily vendor escorting schedule, customer communications, tracking and reporting of metric data, serve as delegate for supervisor in customer and company facing meetings and providing look ahead for potential service disruptions.
• Support the team by providing technical expertise and training, advising projects, following up with routine work order status reports, serving as first point of contact for client concerns, maintaining the shared e-mailbox, hosting routine sub-team meetings with team members, and escorting field service engineers onsite on an as needed basis.
• Embody safety culture and promote a safe work environment, communicate client issues, and optimally diffuse dissatisfaction, communicate openly with leadership and peers, adopt Practical Process Improvement (PPI) methodologies, show strength at explaining site specific scope of work, and positively represent Thermo Fisher Scientific at all times throughout customer locations.
Requirements
• High School Diploma/GED required; Associates/Bachelors preferred.
• 2+ years of progressive proven experience in laboratory and GXP environments, utilizing Good Documentation Practices in all record keeping.
• Excellent verbal, written, and presentation skills, with ability to maintain Thermo Fisher Scientific's Four-I Values.
• Strong interpersonal skills, proactive approach, and adaptability to flexible and changing schedules.
• Ability to demonstrate urgency in completing work assignments and good time management skills.
Benefits
The hourly pay range estimated for this position based in California is $27.00-$30.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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