ICPC-OTI Specialist

Kids Central, Inc. is seeking a highly skilled ICPC-OTI Specialist to join our team. The successful candidate will play a critical role in ensuring the safe and timely transfer of children between states, while maintaining strong relationships with case management agencies and the Florida child welfare system.

Key Responsibilities:

• Serve as the primary point of contact for ICPC/OTI/TOJ processes, ensuring accurate and timely communication with case management agencies and other stakeholders.
• Process and monitor ICPC/OTI/TOJ requests, maintaining tracking logs and ensuring compliance with Florida state regulations.
• Assist case management agencies in resolving complaints and inquiries related to ICPC/OTI/TOJ.
• Develop and maintain weekly and monthly reporting mechanisms to track progress and ensure compliance.
• Research and implement policy updates or changes related to the ICPC/OTI/TOJ process.
• Provide expert testimony in court proceedings as required.
• Participate in special projects and initiatives as assigned.
• Maintain a positive working relationship with customers, residents, and coworkers, responding to phone calls, emails, and referrals within 24 hours.

Requirements:

• Bachelor's degree preferred; high school diploma and one to two years of administrative experience accepted.
• Ability to pass a Level II background check.
• Valid Florida driver's license and insurable by agency's current insurance carrier.

Knowledge, Skills, and Abilities:

• Excellent communication and organizational skills.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.
• Ability to learn quickly and work under pressure.
• Excellent written and verbal communication skills.

Working Environment:

This role operates in a professional office environment, requiring the ability to lift up to 5 pounds regularly, stand, kneel, bend, sit, and walk. Ability to travel up to 5% and safely operate a motor vehicle.

Kids Central, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnic origin, sex, sexual orientation, age, religion, creed, disability, or veteran status as those terms are defined under applicable law. We are a Drug-Free Workplace and Equal Employment Opportunity Employer. We are committed to providing a comprehensive compensation package, including medical, dental, vision, life insurance, 401(k) with company match, and a generous paid time off allotment.