Financial Services Representative

2 weeks ago


Essex, United States EastRise Credit Union Full time
Member Service Associate

We are seeking a highly skilled and experienced Member Service Associate to join our team at EastRise Credit Union. As a key member of our branch team, you will provide exceptional service to our members, ensuring their financial needs are met with efficiency, accuracy, and politeness.

Key Responsibilities:
  • Provide personalized service to members, including opening and closing accounts, issuing debit cards, and performing wire transfers.
  • Act as a branch concierge, checking in members and providing navigational assistance for online banking and mobile app.
  • Assist members with seminar registration, updating account security, and providing rate quotes.
  • Process VISA, personal, auto, and home equity lending applications.
  • Work with members to uncover their financial needs and goals through effective discovery conversations.
  • Provide coverage for the teller area as needed.
Requirements:
  • 1-3 years of similar experience required.
  • Previous customer service experience required.
  • Previous cash handling experience.
  • Previous experience with Microsoft Office required.
What We Offer:
  • Competitive hourly wage: $20.43-$24.03.
  • A comprehensive benefits package, including health, vision, and dental insurance, 401K employer match, paid time off, and more.


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