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Customer Service Representative

2 months ago

Staunton, Virginia, United States Virginia Department of Human Resource Management Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Technician at the Virginia Department of Motor Vehicles. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer transactions, including communicating policies, procedures, and regulations
  • Issue IDs and process applications
  • Administer vision, driver, and in-car road tests
  • Process diverse vehicle registrations and titling, tax collection, and other DMV-related services
Requirements
  • Strong customer service experience working in a fast-paced environment
  • Experience using a personal computer or other automated systems
  • Excellent oral and written communication skills
  • Flexibility to work Monday through Friday and Saturday
  • Strong organizational, time management, problem-solving, and multitasking skills
  • Attention to detail, accuracy, and ability to complete assignments on time
  • Experience working in a team or group environment
Working Conditions

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

About Us

The Virginia Department of Motor Vehicles is a state agency responsible for serving approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. We operate upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We are committed to providing exceptional customer service and support to our clients.