Teller Rochester, MN

1 day ago

Rochester, Minnesota, United States Wells Fargo Full time
About this role:

We are seeking a highly motivated and customer-focused Teller to join our Consumer, Small & Business Banking division in Rochester, MN. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and making introductions to bankers. If you enjoy working with people and are looking for a challenging and rewarding role, this could be the perfect opportunity for you.

Key responsibilities:
  • Support customer engagement by processing teller transactions and sharing digital solutions
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs
Requirements:
  • 6 months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred qualifications:
  • 6 months of experience interacting with people, demonstrated through work, military, or education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
What we offer:
  • A competitive salary and benefits package
  • A comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

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