Master Boiler Operations Manager
7 days ago
A dynamic and reputable plumbing service company, ABConsulting BK NYC LLC, is seeking a seasoned Master Boiler Operations Manager to oversee boiler installation and maintenance operations in the New York City area.
Salary & BenefitsThe estimated salary for this role is between $90,000 to $110,000 per year, depending on experience. The position also offers medical, dental, and vision insurance, as well as paid holidays.
Key ResponsibilitiesThe Master Boiler Operations Manager will be responsible for:
- Team Oversight:
- Supervise and mentor boiler installers and service technicians to ensure high-quality workmanship and efficient job completion.
- Address disciplinary issues and provide constructive feedback to team members.
- Coordination & Planning:
- Schedule and organize boiler installation jobs, prioritizing tasks based on urgency and customer needs.
- Conduct site visits to plan and ensure compliance with building codes and specifications.
- Manage logistics to ensure timely job completion and minimize delays.
- Technical Support:
- Provide technical assistance and guidance to field technicians, ensuring they have the necessary tools and resources to complete jobs efficiently.
- Ensure after-hours emergencies are covered by having a responsive support system in place.
- Client Interaction:
- Handle escalated client issues promptly and professionally, providing resolution and follow-up as needed.
- Step in to complete urgent heating calls when required, demonstrating a commitment to customer satisfaction.
- Quality Assurance:
- Review technician notes and material lists to ensure accuracy and completeness.
- Inspect workmanship to ensure it meets company standards and industry best practices.
To be successful in this role, candidates should possess:
- A minimum of 10 years of experience in a supervisory role within the plumbing industry.
- High proficiency in current DOB plumbing code and related regulations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and vendors.
- Strong organizational and multitasking abilities, with a focus on efficiency and productivity.
- Computer proficiency and familiarity with industry-specific software and tools.
- Ability to work under pressure and meet deadlines, while maintaining a high level of integrity and professionalism.
- A valid driver's license and ability to commute daily to different locations throughout the New York City area.
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