Customer Service Representative
6 days ago
The Lovely Law Firm Injury Lawyers is a personal injury law firm based in South Carolina. We strive to deliver top-tier legal services while fostering a team-focused work environment.
Our MissionWe aim to make a positive impact on the communities we serve by being advocates and voices for those who need us most.
This position requires an Intake Advocate to join our team. The ideal candidate will have prior customer service and sales experience, excellent communication skills, and a passion for helping others.
Key Responsibilities- Maintain confidentiality standards for both clients and the firm.
- Ensure strict compliance with Intake Standard Operating Procedures.
- Collaborate with the marketing team to drive awareness initiatives and build relationships with other attorneys.
- Evaluate incoming calls from potential clients to determine if their cases align with our focus.
- Follow up with After-Hours and Weekend Hotlines to maintain effective communication and client support.
- Organize paperwork and enter data into the case management system to streamline new client onboarding.
- Refer cases that do not meet our criteria to appropriate referral attorneys.
- Schedule appointments for qualified potential clients.
- Maintain professionalism towards clients and the firm at all times.
- Sales and/or Customer Service experience is required.
- Legal experience is advantageous.
- Familiarity with CRM and case management software is preferred.
- Exceptional customer service skills, demonstrating compassion and empathy.
- Strong active listening, critical thinking, and analytical skills.
- Proven problem-solving abilities.
- Excellent written and verbal communication skills, with strong organizational capabilities.
$40,000 - $45,000 per year (based on hourly rate of $18-$20 per hour).
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