Quality Assurance Specialist

2 weeks ago

Hazleton, Pennsylvania, United States EAM-Mosca Corp. Full time
Job Title: Quality Engineer

EAM-Mosca Corp. is a leading provider of innovative strapping solutions designed to meet the diverse packaging needs of a wide variety of blue-chip manufacturing businesses. We are committed to delivering high-quality, reliable strapping systems that enhance production efficiency and improve product security in a highly sustainable manner.

Job Summary:

The Quality Engineer will play a crucial role in driving the company's success by providing insightful analysis, strategic/tactical recommendations, safety and quality guidance related to our strapping systems business. This position requires a strong safety focus, mechanical aptitude, and four year degree in polymer, chemical, mechanical, or general engineering.

Key Responsibilities:
  • Manage External and Internal Production Defects:
    • Manage salesforce workflow for quality cases.
    • Process cases and manage investigations.
    • Document and track product returns and hold quantities.
    • Communicate incoming complaints to production team.
    • Visit customer locations as needed for complaint resolution.
  • Manage RCCA (Root Cause Corrective Action) Process:
    • Document all internal and external defects and create corrective action plan for each event.
    • Develop verification plans and subsequent training plans.
  • Develop and Trend Quality Metrics:
    • Record and analyze quality metrics.
    • Review existing data and develop new metrics critical to quality.
    • Develop quality reports as needed.
    • Run monthly quality meetings to provide updates and answer questions for sales and senior leadership.
  • Develop Quality Training:
    • Determine required training and qualifications.
    • Develop testing qualification matrix.
    • Create training modules, flashes, guides, and review plans.
  • Manage QMS:
    • Single point accountable for QMS.
    • Control quality manuals, policies, and procedures.
    • Maintain/develop ISO documentation as required.
    • Complete internal ISO auditing as required.
  • Oversee production quality and maintain quality records:
    • Perform regular quality audits.
    • Manage testing equipment calibration and service requirements.
    • Recommend process/standard adjustments to prevent defects.
    • Assume responsibility as process engineer and/or lead to guide crew when leadership is not present.
    • Aid in process troubleshooting as needed.
    • Perform any other reasonable tasks requested by manager or site leadership.
Qualifications:
  • Required:
    • Strong safety focus.
    • 4-year degree in either polymer, chemical, mechanical, or general engineering.
    • Experience in plastics extrusion, strapping experience preferred.
    • Strong computer skills and familiar with Microsoft Windows applications.
    • Must have excellent written and oral communication skills, and comfortable speaking in front of large groups. Able to read and write in English.
    • Willing to obtain Lean Six Sigma certifications.
    • Ability to keep neat and organized records and files with attention to detail.
    • Good problem-solving skills.
    • Able to perform basic physical tasks such as lifting 50lbs.
    • Willing to work a flexible schedule.
  • Preferred:
    • Knowledge of ISO 9001:2015 standard.
    • Lean Six Sigma Green, Black, or MBB Certification.
    • Bilingual; Spanish and English.
    • Emphasis on personal and professional growth, keeps knowledge and skills current.
    • Familiar with SharePoint software.
    • Familiar with Salesforce software.
    • Knowledge of capability analysis and setting specifications.
    • Knowledge of improvement methodologies including DMAIC.
    • Knowledge of conducting gauge R&R studies.

EAM-Mosca Corp. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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