Technical Consultant
20 hours ago
We are seeking a skilled Technical Consultant to join our Operations team at Net Friends. In this role, you will provide remote and on-site IT support to clients throughout the Raleigh-Durham metro area. The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and possess strong technical knowledge of computer hardware, software, and networking.
Key Responsibilities
- Provide technical assistance and support to clients via phone, email, and on-site visits.
- Install, configure, and troubleshoot computer hardware and software.
- Analyze and resolve complex technical issues related to hardware, software, and network configurations.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent experience.
- 2+ years of experience in IT support, technical consulting, or related field.
- Extensive knowledge of Windows 10/11 Professional operating system, macOS operating systems, and hardware.
- Experience with remote control software, Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager), and Active Directory domain environment.
Benefits
- Competitive salary: $65,000 - $85,000 per year.
- Company-paid health, dental, vision, disability, life, and AD&D insurance.
- 401K and Roth 401k plan with match.
- Monthly phone, internet, and travel stipend.
- Three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year.
- Five days of Paid Sick Leave (PSL) annually.
- Eight Paid Holidays.
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