Customer Service Ambassador

5 days ago


Pompton Lakes, New Jersey, United States Grand Fitness Mgmt, LLC Full time
Job Description

As a Customer Service Ambassador, you will be responsible for:

  • Greeting members and guests, assisting with questions or concerns, and promoting a positive club atmosphere.
  • Helping to drive sales goals through retail transactions and prospect calls/tours.
  • Performing membership-related functions, including sign-ups, updates, cancellations, and collecting unpaid balances.
  • Addressing maintenance and facility concerns, such as broken equipment or cleanliness issues.

You will also be expected to:

  • Regularly walk club areas to identify safety/policy issues and address cleanliness concerns.
  • Promptly report maintenance and facility concerns to management.
  • Assist with training and development of new staff members.


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