Branch Manager

As a Branch Manager at Citizens Financial Group, Inc., you will play a critical role in driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

• Drive branch performance and sales growth through effective leadership and strategic planning.
• Develop and maintain a strong customer-centric culture, ensuring exceptional customer service and experience.
• Lead and manage a team of colleagues, providing coaching, mentoring, and development opportunities to ensure their success.
• Collaborate with cross-functional teams to achieve business objectives and drive operational excellence.
• Manage branch finances, including budgeting, forecasting, and financial reporting.
• Develop and implement strategies to drive sales growth, customer acquisition, and retention.
• Stay up-to-date with industry trends, regulatory requirements, and best practices to ensure the branch remains competitive and compliant.

• Associate's or Bachelor's degree in a related field.
• 4+ years of experience in retail banking or a related field, with a proven track record of leadership and sales growth.
• Strong leadership and management skills, with the ability to coach and develop colleagues.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Ability to work in a fast-paced environment, with a strong focus on customer service and sales growth.

• Experience managing a branch with an FTE count of 8 or more.
• Experience working in a digital banking environment, with a strong understanding of mobile and online banking platforms.
• Strong knowledge of financial services, including retail banking, credit, and investments.

Citizens Financial Group, Inc. offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, as well as a collaborative and dynamic work environment.