Door and Gate Service Supervisor
3 weeks ago
We are seeking an experienced Service Manager to lead our team of technicians and drive service operations. As the Service Manager, you will be responsible for ensuring exceptional customer satisfaction, pushing performance to exceed KPIs, and fostering a culture of continuous improvement.
Estimated Salary: $135,000 - $165,000 per annum
About the RoleThis is a dynamic role that requires strong leadership skills, a data-driven approach, and excellent customer relations skills. You will lead a team of technicians, provide coaching and feedback, and address escalated customer service issues.
You will also be responsible for setting and monitoring team goals, ensuring performance alignment with KPIs, and driving process improvement initiatives for operational efficiency.
RequirementsTo succeed in this role, you will need:
- 5+ years of experience: In service management, preferably in the commercial door or access control industry.
- Proven leadership skills: Ability to supervise, mentor, and develop a team of technicians.
- Excellent problem-solving skills: Ability to analyze problems and develop effective solutions.
We offer:
- Competitive salary range: $135,000 - $165,000 per annum
- Comprehensive benefits package: Health, vision, and dental insurance, paid holidays, and PTO.
- Professional development opportunities: Career growth opportunities and a supportive company culture.
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