ES Clerk II

Job Description:

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting vulnerable citizens in need of food, medical care, and social services?

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals who want to work in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic, and a desire to help others.

As an ES Clerk II, you will provide a variety of clerical support services in a service delivery office. Your responsibilities will include processing mail, opening and dating stamps incoming applications and supporting documents, reviewing applications for required signature, date, and supporting documents, logging applications and assigning complete applications for processing, and responding to client inquiries and requests for assistance.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Prepares and proofreads correspondence, forms, or other documents using a personal computer or typewriter.
Communicates on a basic level with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
Opens, dates, sorts, or distributes mail, including incoming/outgoing mail, reports, documents, and printouts.
Maintains records, files, or logs, including filing, retrieving, or purging.
Batches forms prior to data entry, assembles materials into packets, screens, codes or corrects, and data enters documents.

Knowledge Skills Abilities:

Knowledge of internet usage and computers.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
Ability to communicate verbally and in writing, establish rapport with and relate to clients, and maintain effective working relationships with others.

Registration or Licensure Requirements:

N/A

Initial Selection Criteria:

High School diploma or GED equivalent is required.
Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.
Bilingual (English / Spanish) skills preferred, not required.
Experiencing working in a professional customer service environment is required.
Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties.
Preferred work experience using a personal computer for inquiry and date entry.
Preferred work experience searching records to identify and retrieve information.
Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross-reference systems.
Preferred work experience handling and transporting mail and other documents.
Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment.

---