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Technical Support Specialist
2 months ago
Are you enthusiastic about technology and eager to contribute to a forward-thinking organization? Look no further Tentamus North America is actively seeking a dedicated tech professional.
We are currently looking for a Technical Support Specialist to enhance our Virginia team. The ideal candidate will possess a strong passion for technology and exceptional problem-solving abilities. This role requires both independent and collaborative work, along with the adaptability and drive necessary to ensure the seamless operation of our IT infrastructure.
Your Role and Responsibilities:
The Technical Support Specialist is responsible for maintaining and optimizing the company's technical systems, ensuring that all employees have the necessary tools to perform their tasks effectively while safeguarding critical information. Key responsibilities include:
- Managing IT support requests and resolving all technical issues faced by end-users.
- Facilitating the onboarding and offboarding of users.
- Installing and upgrading hardware components.
- Setting up software and hardware configurations.
- Assisting with network administration and managing inventory.
- Providing daily support for Lab Lynx requests and LIMS projects.
- Educating colleagues on network security and best practices for technology use.
- Maintaining comprehensive documentation, manuals, and knowledge bases, as well as conducting end-user training on network security.
- Consulting with Tentamus North America laboratories to address their daily IT challenges.
Position Type & Work Schedule:
Full-Time | Hybrid | Monday to Friday, 8:00 AM - 5:00 PM | Occasional weekends as necessary.
Qualifications:
The successful candidate must be authorized to work in the United States without restrictions and possess at least a high school diploma. An Associate degree in Computer Information Systems or a related field is preferred. Additional qualifications include:
- 1 - 2 years of experience in a related field is preferred.
- Relevant professional certifications (e.g., A+, etc.).
- Strong analytical, diagnostic, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Professional and personable demeanor.
- Experience in desktop, helpdesk, and mobile device support.
- Familiarity with Microsoft and open-source office applications.
Benefits:
Competitive salary range of $50,000 - $55,000, along with comprehensive and affordable benefits packages, including medical, dental, vision, disability, and life insurance. Generous paid time off and a matching 401k plan.
About Tentamus:
Labs for Life. Tentamus is a global network of accredited analytical laboratories dedicated to providing essential quality and safety analyses for clients at local, national, and international levels. Our services rely on proven methods in chemistry and microbiology, ensuring the safety of many everyday products. With 18 laboratories in the U.S. and a growing global presence, we take pride in our talented and diverse team of scientific and service-oriented professionals.
