The Store Manager is the key to ensuring an exceptional store experience for Customers and Associates. They possess a comprehensive understanding of what a successful store looks like and have the leadership and vision to maintain it. They must have a strong understanding of what it takes to become the best local boat parts seller in the market.

We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations.
• Organizes and oversees the schedules and work of staff.
• Handles discipline and termination of employees as needed and in accordance with company policy.

• Achieves financial objectives by understanding the store's annual sales and expense budget; payroll scheduling expenditures; store expense costs; store shrink; analyzing variances.
• Utilizes the Monthly Staffing Guide and addresses any service deficits by scheduling for traffic and store activities while optimizing payroll allocations.
• Executes programs and procedures that drive sales with the team and customers.
• Develops store strategies to grow customer count, loyalty members, increase store traffic, and optimize profitability.
• Works with PRO Market Team Managers to grow wholesale business and market share through planning and goal setting.
• Ensures the store and staff represent the highest expression of the brand and the service provided.
• Ensures high-level customer satisfaction through excellent service.
• Ensures the team provides product knowledge to customers and suggests additional services that they may not have anticipated.
• Oversees day-to-day operations, assigning weekly performance goals, and assures their completion, while accomplishing personal goals.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge of staff and management through company and industry-sponsored training.
• Delegates responsibilities to the best crew members to perform while enforcing all policies, procedures, standards, training programs, and cultural values.
• Recruits, onboards, and trains high-performing crew members to achieve sales, profitability, and business plan objectives.
• Maintains operations by initiating, coordinating, and enforcing operational and personal policies and procedures.
• Resolves internal staff conflicts efficiently and to the mutual benefit of those involved.
• Protects crew members and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with all legal requirements.
• Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays.
• Performs other job-related duties as assigned.

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with the ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Available to work a flexible schedule based on business needs, including some holidays.

• Bachelor's degree in Business, Business Administration, or a related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of retail experience highly preferred.

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 40 pounds to shoulder height unassisted.

To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at.