Field Service Technician IV

3 days ago


Malvern, Pennsylvania, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower adventurers to explore the world without compromising the planet.

Job Summary

We are seeking a highly skilled Field Service Technician IV to join our team. As a key member of our service organization, you will be responsible for delivering exceptional customer experiences at our service locations. The ideal candidate will possess strong technical expertise, excellent communication skills, and a passion for delivering high-quality results.

Key Responsibilities
  • Provide technical support to internal and external customers at our service locations
  • Diagnose and repair complex vehicle issues, ensuring high-quality results and customer satisfaction
  • Collaborate with cross-functional teams to resolve service-related issues and improve overall customer experience
  • Stay up-to-date with technical skills and required training to maintain expertise in vehicle repair and diagnostics
  • Support campaigns and containment initiatives to ensure seamless service delivery
  • Maintain accurate expense reporting and documentation
  • Work effectively in a dynamic, fast-paced environment with minimal supervision
Requirements
  • High school diploma or equivalent preferred
  • Graduation from an accredited automotive repair school preferred
  • 5+ years of automotive experience, with 3+ years of experience working on high-voltage systems and HV diagnostic work
  • Proficient in navigating laptops or computers in a Windows or Mac environment
  • Experience using test tools, such as PICO-Scope, PCAN, and KavaserMemorator
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial trucks and trailers, with a valid driver's license and clean driving record
  • Ability to travel up to 75% of the time, as needed
What We Offer

Rivian is committed to providing a dynamic and supportive work environment, with opportunities for growth and development. As a Field Service Technician IV, you will have the chance to work with a talented team, develop your skills, and contribute to the success of our company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.



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