Patient Logistics Manager

6 days ago


Phoenix, Arizona, United States CommonSpirit Full time
About the Role

The Senior Patient Logistics Coordinator will play a crucial part in delivering exceptional patient care to patients across the United States. Based at our Phoenix, AZ Virtual Hospital, this role involves working closely with healthcare teams to provide and coordinate care for patients, providers, and care team members.

Key responsibilities include collaborating with the Clinical Command Center team to advance personal and professional development that supports care innovation. The successful candidate will have excellent communication skills, an understanding of the continuum of care needs, and patient experience outcomes. They will be able to identify patient and care team member needs, guide resources to the right functional role, or perform the appropriate role/workflow to meet patient needs and progress them through the care continuum.

The Senior Patient Logistics Coordinator will also assist Clinical Command Center leaders in the Quality Assurance process, providing feedback on areas for improvement. This includes contributing to departmental goals and metrics, progressing patients through the care continuum timely and appropriately per protocols, and supporting growth initiatives within the CCC.

Essential Job Duties
  • Provide leadership to the Clinical Command Center team as a subject matter expert on multiple applications and technology used to support patient care.
  • Monitor and escalate any delays in patient care transition management.
  • Ensure timely management of faxes in the RightFax folder.
  • Maintain functional and updated Command Center Displays weekly.
  • Complete reports accurately and on time.
  • Develop an effective training program for new staff.
  • Monitor chats for timely responses and support for clinical central services.
  • Work independently to progress patients through the care continuum according to protocols.
  • Communicate with referring and receiving facility staff to ensure timely placement of patients.
  • Document activities clearly and accurately.
  • Exhibit a customer-oriented philosophy and strive to exceed expectations.


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