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Quality Assurance Operations Specialist

1 month ago

Wilmington, Delaware, United States Citigroup Full time
Job Summary

The Global Lending Operations Quality Assurance AVP is a senior role that requires a seasoned professional with in-depth knowledge of quality assurance principles and practices. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

The successful candidate will be responsible for evaluating complex issues, developing new techniques, and improving processes and workflows. They will also be involved in coaching and training new recruits, and will have a significant impact on project size, geography, and other key metrics.

Key Responsibilities:

  • Deliver periodic management reporting and metrics to Lending Operations management.
  • Present QA testing results in the global monthly QA Forum.
  • Conduct root cause analysis on past data and isolate any recurring trends.
  • Ensure reporting of deficiency on a timely basis to Lending Operations managers and timely feedback loop.
  • Respond to queries received from Independent Risk and Control (IRC), Internal Audit, BFQC, ORM etc
  • Reasonable knowledge of business processes & procedures, products & services in loan operations; or operations management experience required QA or Risk and Control preferred
  • Expert in identifying, mitigating, managing, resolving, and escalating risks and issues
  • Comply with applicable laws, rules, and regulations, and adhering to Policies

Requirements:

  • Bachelor's/University degree or equivalent experience
  • Risk Management
  • Operational Risk
  • Full time

Benefits:

  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; life, accident, and disability insurance; Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
  • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.