LHC Group Care Coordination Professional

4 weeks ago

Southaven, Mississippi, United States LHC Group Full time
About the Team

We are a team of dedicated professionals who are passionate about delivering high-quality patient care and exceptional customer service. As a Post-Acute Care Transition Manager, you will join a collaborative and dynamic team that is focused on achieving our mission of improving patient outcomes and enhancing the healthcare experience. Our team is committed to fostering a culture of excellence and innovation, and we are seeking talented professionals to join us in our pursuit of excellence.

Responsibilities
  • Achieve monthly Personal Production Goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources.
  • Successfully execute a weekly, monthly, and quarterly strategy to increase market share within facility assigned.
  • Evaluate patient and orders for suitability for home care following Right of Choice.
  • Initiate face-to-face patient transition to educate the patient on LHC agency and identify primary care physician to follow the plan of care.
  • Present agency Executive Director with identification of patient needs to obtain branch approval and acceptance and complete CTC encounter documentation in Home Care Home Base.
  • On acceptance, coordinate organization of transfer orders, coordinate other ancillary services for the patient (DME | Infusion) as needed, educate patient on home care/ Hospice orders received from the referral source and home care and/or hospice services.
  • Acceptance to ensure all patient needs identified by the referral source are documented and met by the agency.
  • Work closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
  • Responsible for all sales administration duties including, but not limited to, BOA expense entry compliance, BOA with associated Policies and Procedures, payroll time sheets, Weekly 3LS meetings with strategic updates, PTO requests, Attend all required sales calls and company provided in-services, timely cell phone and e-mail correspondence.
  • Educate patient on importance of the post-facility discharge follow-up appointment with the physician, on obtaining all necessary prescriptions prior to discharge from the hospital and confirm patient's understanding of medication, pharmacy, and delivery method.
  • Serve as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients as well as existing patients transferred to the hospital from the home health agency.
  • Communicate to discharge planning any active patients that transfer from home health into a Facility and coordinate resumption of care with patient prior to discharge if applicable orders are obtained.
  • Provide follow-up feedback to case management team regarding status of readmissions and any non-admit decisions based on information provided to them by the LHC agency.
  • Observe patient confidentiality at all times.
  • Know the features and benefits of the services provided by LHC Group. Is able to articulate competitive advantages, specialty programs, and Medicare guidelines. Educate the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature.
  • Any other tasks that are assigned

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