Residential Energy Services Specialist

5 days ago

Appleton, Wisconsin, United States WEC Energy Group Full time
Job Summary

We Energies, a subsidiary of WEC Energy Group, is seeking a highly skilled Residential Energy Services Consultant to join our team in Appleton, Wisconsin.

Key Responsibilities
  • Proactively and reactively respond to the sales and service needs of residential and small commercial customers, including service delivery, outages, energy quality issues, and new services.
  • Establish and maintain relationships with customers to discuss their wants, requirements, and service concerns.
  • Work with homeowners, developers, contractors, and consultants to establish new or expanded service.
  • Consult with customers on service options and corresponding prices.
  • Create and cancel work requests, applications, and other correspondence to customers, builders, and contractors.
  • Coordinate installation with internal and external resources, negotiate timelines, and required-by dates.
  • Request plot surveys, boundary lines, and other missing information on work requests.
  • Manage customer contact and expectations for service delivery by identifying and resolving potential issues to completion.
  • Proactively manage internal work requests by identifying and resolving potential issues to completion.
  • Provide notification for planned outages to affected customers.
  • Respond to rate evaluations, bill inquiries, and various service functions.
  • Initiate customer referrals and promote participation in various company programs, energy efficiency, and conservation measures.
  • Determine availability of service.
  • Apply standard cost guide information to provide customers with general costs for new service, rewire, relocation, deactivations, and removals.
  • Determine and assign site visits and design to appropriate personnel.
  • Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if a job is design or non-design.
  • Provide answers to technical questions from construction crews, customers, and other stakeholders.
  • Identify options and alternatives to customer requests for service work.
  • Perform gas energy audits and apply economic models for gas sales and gas main estimates.
  • Share locations for potential new building, pool, deck sites, drain tile location, and other relevant information.
  • Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
  • Respond to meter requests and removals, prepare documents for Meter & Service.
  • Coordinate and schedule customer and company requested outages, hold-offs, including client jobs.
  • Report emergency or outage information for gas and electric facilities to the appropriate service department.
  • Respond to notification of customer equipment violations and hazards by composing, scanning, and distributing letters to customers and municipalities, and follow-up for possible corrective actions.
  • Coordinate, conduct, participate, and track site utility meetings for new residential and small commercial developments.
  • Manage and record customer expectations regarding project timelines.
  • Provide customers, developers, and builders with appropriate contacts and applications/paperwork.
  • Monitor schedules and provide ongoing communication of job status to all parties involved.
  • Reconcile needs between customers, company, and municipalities to resolve conflicts regarding service needs.
  • Update and manage database information, including managing work queues, documenting customer contacts, and other relevant tasks.
  • Respond to customers regarding outages and be available for emergency and storm duty roles.
  • Investigate and resolve customer inquiries and complaints.
  • Perform We Care calls.
  • Provide backup support to expediting and ESC staff.
  • Walk permits to ensure on-time delivery for small commercial and residential service.
Requirements
  • Associate degree (or equivalent education) in engineering, marketing, business administration, project management, or finance.
  • At least three years of customer contact experience.

Official transcripts are required and should be submitted at the time of application; must be attached to the application or provided to HR within ten (10) days of the posting closing date. If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.

Testing Requirements

Energy Services Consultant Presentation Exercise (ESCP): An interactive exercise in which the applicant will review data and make a brief presentation and answer questions from the panel. Competencies being measured are communication and presentation skills, customer service orientation, interpersonal presence, and overall performance.

Sales and Marketing Structured Interview (SMSI): Relevance of training and experience as related to the job, customer service orientation, sales and marketing skills, and communication skills.

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