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Retail Sales Specialist

2 months ago

Frisco, Texas, United States Tapestry Full time

Sales and Service Expertise
Understands the organizational goals and aligns decisions with the company's priorities and values. Develops personalized sales and clienteling strategies in collaboration with the management team. Addresses customer needs through innovative and proactive approaches. Establishes credibility and trust as a personal fashion advisor by sharing insights on fashion trends and market dynamics.

Market Awareness
Recognizes local market changes that may affect business performance and supports the implementation of local sales strategies. Creates positive customer experiences by presenting oneself in a polished and professional manner, adhering to Tapestry's style guidelines. Consistently demonstrates Tapestry's sales and service expectations, influencing customer purchase decisions with a blend of patience and assertiveness.

Results-Driven Approach
Takes ownership of results and is aware of personal and store performance metrics. Adapts personal selling techniques to enhance overall store financial outcomes. Exhibits persuasive, confident, friendly, and authentic service skills, enhancing the customer experience. Engages with multiple customers simultaneously while ensuring follow-up to close sales effectively.

Product Knowledge and Relationship Building
Continuously develops product knowledge and stays informed about current collections. Demonstrates awareness of competitive offerings and applies this knowledge to foster sales and customer relationships. Drives business through strategic sales initiatives, clienteling, and maintaining productive customer relationships. Sensitive to customer needs, tailoring approaches based on cues, and building lasting loyalty.

Workplace Environment
Creates enthusiasm and positivity towards a shared vision and mission. Fosters teamwork, trust, and collaboration with peers, customers, and supervisors. Displays confidence when interacting with customers and takes initiative, demonstrating a high level of ownership and accountability for individual performance. Welcomes constructive feedback and adapts behaviors accordingly.

Operational Excellence
Completes daily operational tasks, including maintaining store standards for sales floor, backroom, cash wrap, and visual merchandising. Adheres to all retail policies and procedures, including POS, operations, and loss prevention. Utilizes company tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual goals. Replenishes inventory on the sales floor as needed and processes shipments efficiently.

Additional Requirements
Experience: 1-3 years of previous selling experience in a luxury retail environment preferred. Possesses current knowledge of fashion trends and competitive landscape.
Education: High school diploma or equivalent; college degree preferred.
Technical Skills: Familiarity with cash register systems and basic computer skills, including the ability to use iPad/laptop, Mobile POS, and the Internet.
Physical Requirements: Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to provide exceptional customer service. Capable of reaching above/bending to obtain products from various heights and climbing ladders/stairs for visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and occasionally lift and carry products/cartons up to fifty pounds for processing shipments.
Schedule: Flexibility to work a schedule that meets business needs, including evenings, weekends, and peak retail periods.