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Automotive Service Representative

2 months ago

Trenton, New Jersey, United States Icahn Automotive Group LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Icahn Automotive Group LLC. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.

Key Responsibilities
  • Provide exceptional customer service, engaging customers, and building trust through effective communication and product knowledge.
  • Contribute to the organization's growth by scheduling appointments, selling parts and services, and adhering to Company Customer Care standards.
  • Responsible for the organization and productivity of the service business, including work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.