IT Quality Assurance Specialist
3 weeks ago
This is a hybrid position located in one of the following locations:
- Indianapolis, IN
- Harrisburg, PA
- Syracuse, NY
We are seeking a highly skilled IT Quality Control Advisor to join our team at Anchor Point Technology Resources. The successful candidate will be responsible for supporting the test environments used to support Regional, Enterprise, and other special project releases.
Key Responsibilities- Support the test environments used to support Regional, Enterprise, and other special project releases.
- Assign and handle customer service requests for all internal workgroups, manage and monitor environment processes for those workgroups.
- Coordinate the upgrade of environments for large-scale efforts and serve as group contact for major projects and initiatives.
- Take ownership of customer issues affecting EMS workgroup processes and manage and enforce processes to support ongoing process improvement.
- Lead environmental build efforts for large-scale Enterprise project/release efforts.
- Perform code migrations and prepare, merge, and version code for production builds.
- Work with appropriate workgroups to develop SLAs and OLAs based on work assignments and monitor SLAs and OLAs to ensure customer satisfaction.
- Lead team meetings in the absence of the manager.
- Participate in ad-hoc committees to support Enterprise efforts.
- Introduce EMS services to other areas and roll out EMS process/procedure changes to the Enterprise as needed.
- Analyze scope of work requests, develop work plans, lead ad-hoc assignments, and internal initiatives, and provide leadership and mentoring to all team members.
- BA/BS; 8+ years of IT experience, including application development experience; or any combination of education and experience that would provide an equivalent background.
- Multiple trade certifications and multi-platform experience are preferred. Rational Unified Process and Rational Tool Suite experience are also preferred.
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