Customer Support Associate

3 weeks ago


Santa Fe, New Mexico, United States RemX Full time

Company Overview

RemX is a renowned service provider in Santa Fe, dedicated to delivering exceptional customer experiences. We are seeking a skilled Customer Service Representative to join our team.

Salary Information

The estimated annual salary for this position is $43,000-$55,000, depending on experience and qualifications.

Job Description

  • We require an individual who can respond to customer inquiries via phone, email, or chat, providing accurate information about products and services.
  • The selected candidate will be responsible for managing orders, returns, and exchanges, as well as troubleshooting technical issues.
  • Apart from that, the person will assist customers with warranty claims, manage ongoing customer relationships, and provide after-sales service.
  • Additionally, they will inform customers about additional products or services that might benefit them.

Required Skills and Qualifications

To succeed in this role, you should possess excellent communication skills, both written and verbal. You should also be proficient in handling multiple customer interactions simultaneously and maintaining a high level of professionalism at all times.

Benefits

At RemX, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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