Repair Liaison Specialist

2 weeks ago


Dayton, Ohio, United States James Free Jewelers Full time
Repair Service Coordinator

The Repair Service Coordinator plays a vital role in our service team, serving as the primary point of contact between customers and our repair departments. This position is responsible for ensuring accurate documentation and communication of all repair requests.

Key Responsibilities:
  • Process incoming jewelry, watches, and other repair items in collaboration with customers.
  • Assist customers with the pick-up and sale of repaired jewelry.
  • Maintain ongoing communication with customers throughout the repair process, notifying them when their repair is completed.
  • Advise customers on all incoming jewelry and watch repairs, documenting key data including condition, features, and item descriptions.
  • Field incoming inquiries from customers via phone and email regarding repairs.
  • Perform other duties as assigned.
Requirements:
  • Minimum two years of luxury retail experience, preferably in jewelry and/or watch retail, with a demonstrated commitment to customer satisfaction and coworker relationships.
  • Strong drive to exceed customer expectations and deliver exceptional experiences, coupled with an appreciation for the sentimental value of jewelry.
  • Ability to work independently and efficiently in a fast-paced environment, with a willingness and eagerness to learn.
  • High integrity and ethical standards, with the ability to balance conflicting priorities and strong interpersonal skills.
Benefits:
  • Medical, dental, and vision insurance.
  • 401K plan.
  • Disability insurance.
  • Paid time off and holidays.
  • Employee purchase discounts.
  • Life insurance.


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