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Customer Service Representative

2 months ago

Joliet, Illinois, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly motivated and customer-focused Wholesale Product Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering customer questions and resolving concerns in a timely and professional manner
  • Build and maintain strong relationships with wholesale customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, identifying opportunities to increase sales and revenue
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers as needed
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a sales or customer service role, preferably in the paint or retail industry
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Valid driver's license and reliable transportation
  • Ability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Previous experience working in a delivery or retail environment
  • Knowledge of paint and paint-related products
  • Ability to read, write, and communicate in multiple languages