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Winery Appointment Specialist

2 months ago

Woodinville, Washington, United States Ste Michelle Wine Estates Full time

About the Role:

We are seeking a highly organized and customer-focused Tasting Room Reservationist to join our team at Ste Michelle Wine Estates. As a key member of our winery team, you will be responsible for providing exceptional guest experiences and ensuring seamless appointment scheduling.

Key Responsibilities:

  • Guest Service: Answer guest calls via phone queue, providing accurate information about our company and winery experiences.
  • Appointment Scheduling: Schedule and coordinate appointments for winery experiences, ensuring a smooth and enjoyable experience for our guests.
  • Customer Service: Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Manufacturing and Retail Support: Collaborate with our manufacturing and retail teams to ensure accurate information and seamless experiences for our guests.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to provide accurate information and respond to customer inquiries.
  • Organizational Skills: Ability to prioritize tasks, manage multiple appointments, and maintain accurate records.
  • Customer Focus: Passion for delivering exceptional guest experiences and ensuring customer satisfaction.