Newport, CA Studio Manager

5 days ago

Newport Beach, California, United States Studs Full time
Studio Manager Job Description

Studs is a pioneering ear piercing and earring brand that has been recognized as one of the most innovative companies in retail for 2023 by Fast Company. Our mission is to provide an end-to-end Earscaping experience that connects ear piercing with aftercare and earring shopping. We strive to create a welcoming environment that prioritizes safety, expertise, and accessibility.

Job Summary

We are seeking a highly skilled and experienced Studio Manager to oversee our Irvine Studio. As a key member of our team, you will be responsible for leading a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering exceptional guest experiences. You will also be responsible for driving revenue growth, creating a performance-oriented culture, and implementing service recovery best practices.

Key Responsibilities
  • Oversee the Studio's overall performance and drive revenue growth through effective leadership and strategic planning.
  • Analyze business reporting to identify opportunities and communicate key business metrics to the team.
  • Welcome and educate guests to the unique Studs' piercing and personalized brand experience.
  • Implement and train service recovery best practices and identify and escalate guest feedback through Studio reviews.
  • Own Studio scheduling within labor allocations and audit for payroll accuracy.
  • Delegate ownership of work to the management team and follow up routinely to ensure completion.
  • Be well-versed in piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met.
  • Prioritize Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
  • Create a sense of belonging and strong team morale through trust and collaboration.
  • Own recruiting, ensure successful onboarding, and leverage coaching and feedback to continually develop a diverse Studio team.
  • Navigate employee relations thoughtfully and timely with cross-functional partnership.
Requirements
  • 2 years of comparable Manager experience (Store Manager, General Manager, Studio Manager); experience with jewelry, piercing, retail services or services is a plus.
  • Availability: 40 hours per week across five shifts, inclusive of weekdays and weekends (no overnights).
  • Comfortable standing for extended periods of time up to 8+ hours.
  • Able to lift, carry, and move at least 20 lbs.
  • Must be able to handle chemicals safely.
  • Leader in change management with proven expertise in effectively managing and developing a team of 7+ employees; experience with specialized skill employees preferred.
  • Driven, creative problem solver that consistently acts with integrity and speaks up.
  • Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
  • Ability to be scrappy, organized, and navigate dynamic change by leveraging tools and resources creatively.
Benefits & Perks
  • Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k.
  • HSA (Health Savings Account) or FSA (Flexible Spending Account).
  • Up to $100 of Monthly Lifestyle Spending Account for wellness-related expenses.
  • Additional mental health resources such as Talkspace and Ginger.
  • Gender affirmation support services, EAP sessions and work/life resources.
  • Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance.
  • 2 weeks paid sabbatical after four years of full-time service.
  • Ongoing learning & development, opportunities for upward mobility, performance reviews, and consistent coaching to help you grow professionally.
  • Discounts on piercings and products (we've got your friends and family covered too).
  • Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance.

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.

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