Service Team Lead
3 weeks ago
About the Role:
We are seeking a highly motivated Service Team Lead to join our merry maids team. As a Service Team Lead, you will be responsible for leading a team of service professionals and ensuring that they provide exceptional customer service.
Key Responsibilities:
- Lead a team of service professionals and ensure that they meet high-quality standards
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with the management team to achieve business objectives
- Provide coaching and feedback to team members to improve their performance
Requirements:
- 2+ years of experience in a customer-facing role or service management
- Proven track record of improving customer satisfaction and retention
- Excellent leadership and communication skills
- Ability to work independently and as part of a team
Salary Range: $40,000 - $60,000 per year, depending on experience
Benefits:
- Competitive salary and bonus structure
- Comprehensive health insurance package
- Retirement savings plan
- Professional development opportunities
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