Dunkin' Donuts Shift Manager

7 days ago

Palmyra, United States Jbar Inc Full time

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

A Shift Leader at Dunkin' Donuts is responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

Key Responsibilities:

  • Lead and motivate Crew Members to meet guests' needs and service standards throughout the shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during the shift.
  • Hold guests as the highest priority and role model exceptional guest service.
  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.

Requirements:

  • Must be able to fluently speak/read English.
  • Math and writing skills.
  • Restaurant, retail, or supervisory experience preferred.
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits:

  • Competitive Weekly Pay.
  • Employee Meals.
  • Medical and Dental Insurance with Company contribution (full time employees).

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