Travel Insurance Customer Care
4 days ago
About NSM Insurance
">We are a trusted partner for individuals and families seeking international health and travel insurance solutions. With a strong commitment to customer satisfaction, we strive to deliver exceptional support and guidance throughout the insurance process.
">Job Description
">This role involves working closely with customers to understand their unique needs and provide tailored solutions. As a Travel Insurance Customer Care representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring seamless claims processing.
">Key Responsibilities
">Provide exceptional customer service and support through various communication channels (phone, email, chat)
">Resolve customer complaints and concerns in a timely and professional manner
">Collaborate with internal teams to ensure accurate and efficient claims processing
">Requirements
">A minimum of 2 years' experience in customer-facing roles or equivalent
">Excellent communication and problem-solving skills
">Ability to work effectively in a fast-paced environment
">Compensation & Benefits
">The estimated annual salary for this role is between $60,000 - $80,000 depending on experience and location. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and professional development opportunities.
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