Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our clients, registering bidders, processing payments, and handling other sale-related activities.
Key Responsibilities:
• Register bidders and process payments
• Provide customers with information regarding fee structures and methods of payment
• Offer step-by-step guidance on how to register online and direct customers to our auxiliary platforms and services
• Provide additional support for our key room
• Maintain confidentiality of all information
• Ensure superior customer service is delivered to all customers
• File and photocopy as required
• Comfortable with Word and Excel
• Provide additional administrative support as needed by different departments
• Answer phones and customer courtesy calls post-sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
Requirements:
• Previous work experience where you worked in-person with customers
• Experience using computers and ability to learn new technology and software
• Excellent keyboarding skills for data entry
• Commitment to providing outstanding customer service
• Ability to work well and maintain a positive attitude in high-pressure situations
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Friendly, outgoing, patient personality
• Thrive working as part of a team, pitching in wherever needed most
• High degree of personal integrity
About Us:
Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets in numerous industries, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at:
About the Team:
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers, and operators to administrative staff and customer service representatives.
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