Hotel Receptionist

2 weeks ago

Indianapolis, Indiana, United States Quality Inn South Full time
Job OverviewAs a Hotel Desk Clerk, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay at Quality Inn South.

Key Responsibilities
  • Process guest check-in/check-outs, verifying guest identity.
  • Respond to and resolve guest requests in a timely and professional manner.
  • Secure payments and adjust billing as needed.
  • Provide guests with room and hotel information, directions, and local attractions.
  • Process night audit, running daily reports, and communicating with the next shift's staff.
  • Complete cashier and closing reports, counting the bank securely.
  • Accept and record wake-up calls, delivering them to the right department.
  • Maintain confidentiality of all guests and proprietary information.
  • Communicate any emergencies, lost items, or theft to the proper staff or authorities.
  • Report maintenance problems, accidents, and safety hazards.
  • Keep contingency lists in case of emergencies and communicate necessary messages.
  • Protect company assets and comply with all quality assurance expectations.
Requirements
  • A professional demeanor, warm, and welcoming personality.
  • Ability to engage easily and actively connect with others.
  • Be genuinely caring, compassionate, and able to understand others.
  • Create confidence and trust while communicating effectively.
  • Be comfortable conversing with individuals from various backgrounds and organizational levels.
  • Be direct yet tactful and considerate of the audience.
  • Speak clearly and professionally, answering telephones with proper etiquette.
  • Maintain awareness of undesirable persons on premises.
  • Clean, professional appearance.

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