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Operations Manager

2 months ago

Portsmouth, Virginia, United States Colwen Hotels Full time
Hotel Operations Manager Job Description

Colwen Hotels is seeking a highly skilled and experienced Hotel Operations Manager to oversee the day-to-day operations of our Residence Inn Portsmouth property. As a key member of our team, you will be responsible for ensuring exceptional guest satisfaction, driving associate engagement, and maintaining high standards of quality and service.

Key Responsibilities:
  • Operational Excellence: Manage the Front Office, Housekeeping, and Food and Beverage teams to ensure seamless operations and exceptional guest experiences.
  • Associate Development: Develop and implement strategies to enhance associate engagement, recognition, and growth opportunities.
  • Financial Management: Oversee budgeting, forecasting, and cost control to ensure financial objectives are met.
  • Guest Satisfaction: Foster a culture of exceptional guest service, ensuring high levels of satisfaction and loyalty.
  • Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.
Requirements:
  • Education: Two-year college degree or equivalent hospitality experience.
  • Experience: At least one year of hotel supervisory experience and one year of housekeeping experience, preferably in a supervisory role.
  • Skills: Excellent verbal and written communication skills, ability to multitask, and work under pressure.
Benefits and Perks:
  • Medical Insurance: Company-funded HRA and comprehensive medical insurance.
  • Dental and Vision Insurance: Comprehensive dental and vision insurance plans.
  • Flexible Spending Accounts: Flexible spending accounts for medical and dependent care expenses.
  • 401K Plan: Traditional and Roth 401K options with employer match.
  • Hotel Discount Travel Program: Exclusive travel discounts for associates and family members.
  • Training and Development Programs: Ongoing training and development opportunities to enhance skills and career growth.

Colwen Hotels is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.