Retail Sales Associate Keyholder

1 week ago


Towson, Maryland, United States Express Full time
About the Role

Express, a leading direct-to-consumer retail platform, is seeking a highly skilled Retail Sales Associate Keyholder to join our team. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Customer Experience: Deliver a personalized and engaging shopping experience for our customers, ensuring their needs are met and exceeded.
  • Opening and Closing Procedures: Perform opening and closing duties, including balancing registers, preparing deposits, and activating the security system.
  • Store Maintenance: Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Product Knowledge: Stay up-to-date on product knowledge, including features, benefits, and promotions, to effectively communicate with customers.
  • Team Collaboration: Work collaboratively with the sales team to achieve sales goals, provide support, and maintain a positive work environment.
  • Problem-Solving: Positively resolve customer service-related issues, escalating concerns to management as needed.
  • Technology: Proficiently use technology, including iPads and registers, to process transactions and manage customer data.
Requirements
  • Education: High School or Equivalent
  • Experience: 0-2 years of relevant retail experience, with a minimum of 6 months of sales floor experience
  • Skills: Proficient in technology, excellent communication and customer service skills, and ability to work in a fast-paced environment
Benefits
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance to protect your well-being
  • 401(k) and Roth 401(k): Retirement savings plan with company match
  • Merchandise Discount: Enjoy exclusive discounts on Express products
  • Paid Time Off: Take time to relax and recharge
  • Parental Leave: Support for new parents


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