Sales and Support Specialist

3 weeks ago


Maryville, Tennessee, United States Smith and Wesson Full time

Smith & Wesson is seeking a talented Customer Service Representative to join our team. As a representative of our company, you will be responsible for delivering exceptional customer service and support to our clients.

Job Summary

In this role, you will handle all order inquiries, both written and verbal, regarding existing or completed orders. This includes receiving verbal phone-in orders from customers, determining Smith & Wesson discounts, customer classification, and terms of sale. You will also identify and advise managers of problem areas, such as parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, and more.

  • You will respond to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking, and returns.
  • You will notify customers about availability problems, unreasonable delays, and quantity errors.
  • You will process the replacement of handguns with authorization from department managers.

As a key member of our team, you will communicate with customers to meet delivery and maintain desired quality standards. You will also make sensitive determinations on part orders to be sent free of charge under warranty and respond to sensitive customer inquiries and complaints regarding handgun quality and service department delays.

Requirements
  • You must have a minimum 1-3 years of data entry and customer service experience.
  • You must possess a high school diploma or equivalent.
  • You must have strong interpersonal skills, proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to perform with minimal supervision.


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