Continuous Improvement Professional

3 weeks ago


Colorado Springs, Colorado, United States JobRialto Full time
Job Description

This role requires a highly skilled professional with expertise in configuring ServiceNow, including reports, dashboards, and workflows within the ITSM platform. The ideal candidate will have hands-on experience with JavaScript, HTML, and scripting within the ServiceNow ecosystem, knowledge of ServiceNow release management and system upgrade best practices, and familiarity with ITIL principles.

Responsibilities
  1. Analyze and maintain the ITSM platform to ensure efficiency and alignment with organizational goals
  2. Evaluate and implement process optimization using KPIs, root cause analyses, and trends
  3. Design and configure reports, dashboards, and portals to support operational needs
  4. Provide guidance on system configuration and assess the impact of processes across various organizational levels and system modules

Estimated salary: $90,000 - $120,000 per year, depending on experience and qualifications.



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