Receptionist

1 month ago

Sturtevant, Wisconsin, United States Goodwill Industries Full time
Job Summary

We are seeking a highly skilled and organized Receptionist to join our team at Goodwill Industries. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and maintaining a safe and clean reception area.

Key Responsibilities
  • Welcome visitors and direct them to the appropriate staff or department
  • Answer and refer inquiries, both in person and over the phone
  • Maintain employee and department directories, and provide instructions to visitors
  • Ensure the reception area is safe and clean, complying with procedures, rules, and regulations
  • Contribute to team effort by accomplishing related results as needed
  • Order office supplies and other materials as directed
  • Perform monthly P-card reconciliation and maintain records of staff equipment
  • Notify the company of any issues with the copier or printer
  • Attend and take minutes for ADRC/AOA Board meetings
  • Manage call center workflow, rotating calls and walk-ins to each staff member and recording contacts
  • Collect and create monthly calendars for staff vacations and days in the office
  • Sort, pick up, and deliver mail daily
  • Scan assigned paperwork into the database
  • Create time and task billing workbooks for the team
  • Monitor files that need to be shredded, and order special pickups as needed
  • Perform various office duties as requested
Requirements
  • High school diploma or equivalent, with some related post-secondary training or education preferred
  • 1-3 years of experience working in an office or clerical setting
Core Competencies
  • Ability to meet people and deal effectively with the public, customers, and employees
  • Ability to communicate effectively, both in written and verbal form
  • Ability to negotiate and solve problems on both an internal and external basis
  • Ability to gather, analyze, and record information on verbal, written, and automated data entry
Physical/Sensory Demands
  • Full range of motion
  • Ability to communicate in written and verbal form with customers, staff, and employees
  • Vision necessary to monitor the workflow
  • This position requires sitting, standing, lifting, squatting, bending, and possibly reaching above shoulders
  • The person must be able to communicate effectively in a verbal manner and possess hearing to the extent of being able to answer phones
  • Capable of using a data entry keyboard

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