Assistant Store Management Role

2 weeks ago


Groton, Connecticut, United States Henny Penny Full time
Job Description

The Assistant Store Manager is responsible for overseeing daily store operations, reviewing business results, and planning for continued improvement. This leadership role involves ordering merchandise throughout the store and ensuring team members provide exceptional customer service. The position also requires supervising associates, recruiting, hiring, training, coaching, and performance management.

Key Responsibilities:

  • Ensure a pleasant shopping experience for customers
  • Resolve customer concerns efficiently
  • Execute the PMG training plan for CSAs and conduct hands-on training
  • Supervise daily task assignments and performance of associates
  • Delegate tasks and follow up as necessary
  • Provide support, direction, motivation, and coaching for associates
  • Monitor and analyze business processes to achieve store goals

Requirements:

  • Experience in managing and directing others
  • Flexible availability based on business needs
  • Reliable transportation
  • Exemplary customer service skills
  • Ability to work with little supervision
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Goal-oriented and exceptional organizational skills

Estimated Salary: $60,000 - $80,000 per year



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