Clinical Operations Lead

3 weeks ago


Dover, Delaware, United States American Dental Care Full time
Dental Office Manager Job Description

We are seeking an experienced and dynamic Dental Office Manager to join our team at American Dental Care. The successful candidate will be responsible for overseeing the daily operations of our dental practice, including staff management, patient relations, scheduling, financial management, compliance, inventory management, technology management, and reporting.

Key Responsibilities:

  • Staff Management: Supervise, train, and evaluate office staff of up to 25 people to ensure optimal performance and professional development.
  • Patient Relations: Ensure excellent patient care by managing patient inquiries, complaints, and ensuring a welcoming environment.
  • Scheduling: Coordinate and manage appointment schedules to maximize efficiency and patient satisfaction.
  • Financial Management: Oversee billing, insurance claims, accounts receivable, and manage office budgets.
  • Compliance: Ensure the practice complies with all relevant laws, regulations, and industry standards.
  • Inventory Management: Manage office supplies and dental materials inventory to ensure availability and cost-effectiveness.
  • Technology Management: Oversee the maintenance and efficient operation of office technology and dental software.
  • Reporting: Prepare and present regular reports on office performance, financials, and other key metrics.

Requirements:

  • Education: Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.
  • Experience: Minimum of 3-5 years of experience in a dental or medical office management role, with proven experience managing a large team of at least 25 people.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal abilities.
    • Proficiency in Eaglesoft dental practice management software required.
    • Knowledge of dental insurance and billing procedures.
    • Ability to multitask and prioritize effectively in a fast-paced environment.
    • Strong problem-solving and decision-making skills.

What We Offer:

  • Competitive salary: $80,000 - $100,000 per year.
  • Performance-based bonuses.
  • Health Insurance.
  • Retirement plan with employer matching.
  • Paid time off and holidays.
  • Professional development opportunities.


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