Guest Services Supervisor
2 months ago
Company Overview
Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and 750 retail and fueling locations across 44 states and six Canadian provinces, we offer a wide range of services to our customers.
Job Summary
We are seeking a skilled Guest Services Leader to join our team. As a key member of our store operations team, you will be responsible for supervising employees and ensuring the smooth operation of our facilities. The ideal candidate will possess excellent customer service skills, be self-motivated, and able to work effectively in a fast-paced environment.
Key Responsibilities
- Supervise employees and manage store operations
- Provide exceptional customer service and respond to customer needs
- Assist managers with tasks and maintain a clean and well-maintained facility
- Work effectively in a team environment and interact with various stakeholders
- Work a flexible schedule, including nights, days, weekends, and holidays
Requirements
- Previous experience in retail operations or a related field
- Excellent customer service skills and ability to maintain a customer-focused culture
- Proficiency with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels of staff, customers, vendors, and corporate representatives
Benefits
- Fuel discount
- Nation-wide medical plan, dental, and vision
- 401(k) plan
- Flexible spending accounts
- Adoption assistance
- Tuition reimbursement
- Flexible schedule
- Weekly pay
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