Customer Service Representative

2 weeks ago

Sapulpa, Oklahoma, United States First United Bank and Trust Full time

Job Summary:

This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

Key Responsibilities:

  • Explains, promotes, and sells products and services such as traveler's checks, savings bonds, money orders, and cashier's checks.
  • Cross-sells additional bank products and directs customers to representatives to open new accounts or for investing needs.
  • Receives checking and savings deposits, verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit.
  • Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
  • Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals.
  • Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
  • Accepts loan payments, verifies payment amount, and issues receipt.
  • Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
  • Receives FICA payments, verifies deposit coupons are properly completed, and checks are made payable to the bank.
  • Follows procedures for removing accounts from dormancy, places holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
  • Balances drawer daily, including periodic batching of cashed checks, counts and balances cash in automated teller machines and night depository, counts and rolls loose coins, and enters required information into Vertex for Currency Transaction and Log Entry Reports.
  • Attends weekly sales meetings and monthly community bank meetings.
  • Handles customer complaints and escalates issues to supervisor as needed.
  • Recommends to supervisor possible methods to improve department.
  • Completes all required compliance exams on a yearly basis.
  • Adheres to all First United Policies and Procedures, including Teller Policy.
  • Dresses professionally.

Requirements:

  • High school diploma or GED required.
  • Cash handling, sales, or customer service experience preferred.
  • Prior teller experience preferred.
  • Basic mathematical skills.
  • Exceptional customer service skills.
  • Good problem-solving and decision-making skills.
  • Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Ability to communicate well with customers by all means of communication, including written, verbal, and non-verbal communication.
  • Ability to use email, phone, and other communication tools.
  • Dependable and adheres to time lines and schedules.

First United is an Equal Opportunity Employer.

To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

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