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Patient Services Representative

2 months ago

Skokie, Illinois, United States Webster Dental Management Full time
Job Title: Patient Services Representative

At Webster Dental Management, we are seeking a highly motivated and customer-focused Patient Services Representative to join our team. As a key member of our dental practice, you will be responsible for providing exceptional patient service and support to our patients and guests.

Key Responsibilities:
  • Welcoming patients and performing service-driven check-in/check-out procedures
  • Maintaining the highest level of patient privacy and confidentiality
  • Answering phones with enthusiasm and excitement, and directing clinical calls to the patient's doctor
  • Working with Practice Managers and office teams to provide an exceptional patient experience
  • Assisting with insurance verifications and breakdowns for new and existing patients
Requirements:
  • High school diploma or equivalent
  • Exceptional customer service skills and phone etiquette
  • Strong computer skills and ability to multitask
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Polite and upbeat personality, with a strong attention to detail
Preferred Qualifications:
  • Previous experience in a dental or healthcare setting
  • Working knowledge of medical terminology
  • Ability to work a flexible schedule

We are committed to providing a positive and supportive work environment, and we offer competitive compensation and benefits packages to our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.