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Client Experience Associate

2 months ago

Scarsdale, New York, United States HSBC Full time
About the Role

At HSBC, we're committed to delivering exceptional client experiences that drive growth and success. As a Client Experience Associate, you'll play a vital role in supporting our retail operational, service, accounting, and compliance-related activities within a Wealth Center.

Key Responsibilities
  • Manage completion of branch transactional activities while supporting client alternative delivery channel alternatives.
  • Ensure a premium client experience within the Wealth Center channel and work with Center Manager and the center team to support these efforts.
  • Support retail operational, service, accounting, and compliance-related activities within a Wealth Center.
Requirements
  • Minimum of two years proven and progressive customer service and/or operational experience within a retail banking, wealth management, or equivalent.
  • Bachelor's degree in business, accounting, or related field or equivalent experience.
  • Proven decision-making, customer service, organizational, analytical, planning, and mathematical skills.
  • Sound knowledge of Company products and services offered within the branch system, related operational activities, and pertinent regulations.
  • Ability to support and complete transactional customer requests and resolve client issues.
  • Required to maintain a Notary Public License.
What We Offer

As an HSBC employee, you'll have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming, diverse, and inclusive work environment. You'll be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future.