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Housekeeping Manager

2 months ago

Fort Lauderdale, Florida, United States Pier Sixty Six Full time
About Pier Sixty-Six Resort

Pier Sixty-Six Resort is a luxury resort located in a prime waterfront location, offering an unparalleled level of hospitality and service to its guests. As a valued member of our team, you will have the opportunity to be part of a dynamic and growing organization that is committed to delivering exceptional experiences to our guests.

Job Summary

We are seeking a highly skilled and experienced Assistant Housekeeping Manager to join our team. The successful candidate will be responsible for ensuring that our guest rooms and public areas are maintained to the highest standards of cleanliness and presentation. This is a key role within our housekeeping department, and the successful candidate will be expected to provide leadership and guidance to our housekeeping team.

Key Responsibilities
  • Inspect and Monitor Guest Rooms and Public Areas: Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
  • Lead and Develop the Housekeeping Team: Inspect the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth. Assist the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
  • Manage Housekeeping Operations: Supervise daily housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures. Assist the director in recruiting, training, and supervising a team of housekeeping staff and foster a culture of excellence and teamwork.
  • Manage Inventory and Supplies: Report inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping.
  • Collaborate with Other Departments: Work with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.
  • Implement Safety and Security Measures: Implement and enforce safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards.
  • Maintain Knowledge of Resort Policies and Procedures: Maintain complete knowledge of and comply with all resort and departmental policies, procedures, and standards.
  • Facilitate Projects: Facilitate projects set forth by the director in an organized and timely manner.
  • Provide Excellent Guest Service: Always maintain positive internal and external guest relations. Resolve internal and external guest complaints, ensuring complete satisfaction.
Requirements
  • Education and Experience: High school diploma or equivalent; additional education in hospitality management or related field is a plus. Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Technical Skills: Strong proficiency in using hotel management software and computer systems. Proficiency in Alice, HMS management software is preferred.
  • Communication and Interpersonal Skills: Excellent customer service and communication skills. Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.
  • Physical Demands: Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods.
  • Attention to Detail: Attention to detail and accuracy in financial and administrative tasks.
Benefits
  • Comprehensive Benefits Package: Group medical, dental, vision, life, and disability benefits. Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement. An employee assistance program. Paid time off/sick time. Participation in a 401(k) plan with a company match.
  • Complimentary Team Member Meals and Room Nights: Complimentary team member meals. Complimentary room nights at CoralTree Hospitality managed properties.