Overnight Hotel Auditor
2 weeks ago
The Harrison Group is a family-owned enterprise with a legacy in hospitality since 1951. Operating a diverse portfolio of hotels and restaurants across various locations, we are committed to enhancing our guests' experiences through continuous improvement and innovation. Our mission is to create a welcoming environment for all, and we are actively seeking individuals who share our values.
Position Overview:
The Overnight Hotel Auditor plays a crucial role in ensuring the accuracy of financial transactions and reporting for our establishments. This position involves a detailed review of revenue and expenses, as well as preparing comprehensive reports for the following day’s operations.
Key Responsibilities:
- Greet guests warmly during overnight hours.
- Identify and address guests' accommodation and purchasing requirements.
- Assist guests and property owners with a proactive and friendly approach, ensuring appropriate follow-up.
- Manage guest registrations and maintain the rooming chart.
- Process payments through cash, checks, or credit cards, ensuring accurate change is provided.
- Verify credit transactions by reviewing identification and utilizing credit card authorization systems.
- Ensure cash drawer accuracy by counting cash at the start and end of each shift.
- Reconcile nightly financial records and prepare reports.
- Respond promptly to guest inquiries and requests with a friendly demeanor.
- Provide support for guests arriving with special packages.
- Facilitate communication with guests effectively.
- Maintain knowledge of all essential hotel operations.
- Collaborate with resort associates and resources to enhance service delivery.
- Perform additional duties as assigned.
- Exceptional customer service abilities.
- Understanding of safety and security protocols.
- Strong mathematical and bookkeeping proficiency.
- Competence in computer-based tasks, including data entry and invoicing.
- Attention to detail and excellent organizational skills.
- Effective time management and multitasking capabilities.
- Strong verbal and written communication skills.
- Aptitude for problem-solving and conflict resolution.
- Analytical mindset with a keen eye for detail.
- High school diploma or equivalent.
- Previous experience in customer service or hospitality settings.
- Familiarity with accounting practices and administrative responsibilities.
- Proficient in computer usage.
- Ability to sit for extended periods while working on a computer.
- Capability to lift items weighing up to 15 pounds.
The Harrison Group is an equal opportunity employer. We are dedicated to fostering a diverse and inclusive workplace that values individuals from various backgrounds and experiences. We believe that diversity enriches our company and enhances our service to the community.
