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UroPartners Customer Service Associate
1 week ago
Overview
We are seeking a skilled Customer Service Specialist to join our UroPartners LLC team. This role is responsible for providing exceptional customer service to patients, resolving billing inquiries and discrepancies in a timely and efficient manner.
Job Summary
The Customer Service Specialist will facilitate overdue patient balances, resolve bad-debt accounts, and communicate with patients regarding billing inquiries and concerns. This individual will also process returned mail, provide financial advocacy for patients, and prepare accounts for collection agency.
Responsibilities
- Facilitate overdue patient balances by following bad-debt controls checklist and coordinating contact with collection agency.
- Review account information to identify trends and preventable root cause issues.
- Process all returned mail by contacting patients and ensuring correct addresses are on file.
- Provide financial advocacy for patients by having working knowledge of budget and payment program policies and charity care policies.
- Prepare accounts for collection agency by making valid or authorized adjustments, scanning, and sending accounts to vendor.
- Work patient AR (Accounts Receivable) daily to maintain management productivity standards.
- Submit patient refunds to Credit Balance and Refunds Specialist to balance patient accounts.
- Assist front desk/call center staff with delinquent accounts.
- Communicate with Financial Counselor Specialist, Payment Posting Specialist, Claim Resolution Specialist, and Business Office staff as necessary.
Requirements
- Demonstrated understanding of business operations and how actions contribute to company performance.
- Excellent customer service skills, medical terminology, healthcare coding systems, and clinics functions knowledge.
- Proficiency in Practice Management (PM) system and other software systems according to Business Office protocols.
- Ability to follow policies and procedures for compliance, medical billing, and coding.
- Proven ability to manage multiple projects, pay attention to detail, and remain calm in difficult situations.
Benefits
- Competitive salary and comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, pet insurance, health savings account, paid sick time, paid time off, paid holidays, profit sharing, and retirement plan.
About Us
We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
