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Senior Director of Resident Engagement

2 months ago

Brighton, United States 2LIFE COMMUNITIES Full time
Position Overview

The Senior Director of Resident Engagement is responsible for leading the development and execution of comprehensive support services and enriching programs tailored for our residents.

Key Responsibilities

  • Oversee and conduct initial and annual evaluations of residents, assessing their social, psychological, cognitive, and physical needs. Supervise the creation and execution of personalized service plans and case management services based on assessment outcomes.
  • Provide supportive counseling to residents and their families, facilitating referrals to external community resources as necessary.
  • Manage care coordination for residents requiring assistance in accessing and organizing care with external providers, agencies, and healthcare facilities.
  • Collaborate with Resident Service staff and other departments (such as Compliance, Accounting, and Maintenance) to address issues that may jeopardize a resident's housing stability and other activities impacting residents directly.
  • Identify training needs for staff, ensuring updated certifications and necessary skill sets are maintained.
  • Prepare and oversee the annual budget for Resident Services in partnership with the Executive Director.
  • Work alongside the Fund Development team to draft grant proposals for resident services and programs.
  • Ensure that all issues concerning at-risk tenants are identified, addressed, monitored, and reported to external agencies as required.
  • Lead the development and implementation of behavioral health, fitness, and wellness initiatives in collaboration with the Director of Health and Aging Programs.
  • Utilize RSD Salesforce reports to track resident services staff activities, including care coordination, resident notes, encounters, and assessments.

Additional Responsibilities

  • Maintain a small caseload and provide care coordination in addition to management and supervisory responsibilities.
  • Engage in community committees, conferences, and events advocating for older adults and affordable housing.
  • Evaluate and propose new opportunities for integration within 2Life Communities.
  • Actively participate in 2Life task forces and committees.

Qualifications

  • Master's Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years of post-Master's degree experience, or a combination of relevant Master's level training and experience.
  • Bilingual candidates or those from diverse backgrounds are encouraged to apply.
  • Progressive clinical, supervisory, and administrative experience working with vulnerable populations, particularly in care coordination for older adults.
  • Able to travel to various campuses for meetings and training sessions.

Supervisory Duties

  • Direct supervision of all Resident Service staff.
  • Oversee social work interns and interns from other disciplines as needed.

2Life Communities is dedicated to providing exceptional housing for older adults from all backgrounds, fostering independence within a supportive environment. Our mission-driven organization envisions a community where all older adults can age gracefully, enjoying a fulfilling life enriched by connection and purpose. We continuously adapt our support services to meet the evolving needs of our diverse residents.

With over 1,300 units of affordable rental housing across six campuses in metropolitan Boston, and an additional 210 apartments under construction, we are committed to expanding our offerings in the coming years.

Benefits

We provide a comprehensive benefits package that adds 27% to base pay for individuals and over 30% for employee +1 and family plans. Our rewards program includes:

  • Robust medical and dental coverage
  • Vision insurance
  • Employer-paid life, AD&D, STD, and LTD insurance
  • 401(k) retirement plan
  • Paid vacation and holidays
  • Two floating holidays
  • Pet insurance
  • And more

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They do not encompass all responsibilities and duties required.

We strive to cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.

All applicants, including those with disabilities as defined by the Americans with Disabilities Act, must be able to perform the essential job functions either unaided or with reasonable accommodation as determined by management on a case-by-case basis.