Hospital Valet Attendant

6 days ago

Houston, Texas, United States Reimagined Parking Full time

At Reimagined Parking, we're seeking a skilled Valet Attendant to join our team at the Texas Children's Hospital Medical Center Wallace Tower. As a Valet Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.

About the Role

This is a full-time position that requires a strong commitment to providing top-notch service to our clients. You will work closely with your colleagues to ensure that quality and safety standards are met at all times. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates.
Requirements
  • At least 18 years of age
  • Valid driver's license
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred
Benefits
  • Comprehensive Medical, Dental, and Vision Plans.
  • Life and Disability Insurance
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Generous Paid Time Off (PTO)

The estimated salary for this role is $14.00 per hour. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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